Your dispatch desk,
fully manned 24/7
We become your call centre, your dispatch team, your driver helpline and your overnight operations — running natively inside Autocab, iCabbi, Cordic, Cab9, iCabs and CabTreasure.
A complete dispatch desk, embedded into your fleet
From the first ring to the final wash-up report, our operators handle every touch point. You keep ownership of strategy and pricing — we handle the relentless execution.
From ring to receipt — every job, the same standard
Every booking flows through the same QA-monitored process. No drop-offs.
Call answered in under 10 seconds
Branded greeting, instant CRM lookup of repeat customers, friction-free booking.
Job created in your platform
Operator works inside Autocab, iCabbi, Cordic — no proxy systems, no double-entry.
Driver auto-allocated, ETA confirmed
Closest qualified driver assigned, ETA quoted to passenger via SMS or in-app push.
Live monitoring + exception handling
Late drivers, no-shows, surge management and disputes resolved in real time by tier-2 operators.
Daily report to your inbox
Conversion, SLA, abandonment, revenue per shift, repeat customer rate — every morning, automatically.
We work inside your dispatch software
No screen-share workarounds. No Zapier middleware. We log into your systems and operate them like your in-house team.
"We faced issues during peak hours with our previous team. We tried Protocall in 2020 and saw improvements within a month. We now hire 5 operators and 2 dispatchers from them. Complaints have reduced by 63% and driver satisfaction has increased significantly."
Ready to upgrade your dispatch?
30-minute call. Honest assessment. Quote within 24 hours.