Dispatch. Support. Admin. Orders — all handled by industry-trained teams that plug into your workflow from day one.
From single-fleet startups to multi-region private hire groups — we handle dispatch, support and back office for taxi businesses serving over a million passenger trips a year.
Worcester
Rotherham & Sheffield
Rotherham/Barnsley/Doncaster
Stockton on Tees
Peterborough
Bradford
Accrington
Whalley/Ribble Valley
BostonWe don't offer generic support. We build industry-specific teams that understand your protocols, tools, and customer expectations.
Dispatch, bookings, driver coordination, and passenger support — the full operational backbone.
Learn moreOrder management, platform support, multi-location coordination, and customer communication.
Learn morePhone, email, live chat — trained agents handling your frontline with your brand voice.
Learn moreAdmin processing, data entry, scheduling, reporting, and remote team management.
Learn moreFrom live UK operations. No vanity metrics.
After our pod replaced the legacy desk.
UK taxi firms
Since 2020
Taxi & private hire partners
Single fleets to multi-region
Backup power & internet on-site
Zero downtime
Every industry has unique operational demands. Our teams are trained on yours.
Dispatch, bookings, driver coordination, and passenger support.
Explore vertical →Order flow, customer support, platform management.
Explore vertical →Tracking, delivery coordination, recipient communication.
Explore vertical →Healthcare, e-commerce, scheduling — wherever workflows matter.
Contact us →No migrations. No rip-and-replace. Our teams are pre-trained across every major dispatch, booking and ordering platform — so day one feels like year three.
Deliveroo
Uber Eats
Just Eat
DoorDash
Square
TToast
LLightspeed
We learn your business, workflows, tools, and pain points.
We build your dedicated team with the right skills and training.
We connect to your dispatch, CRM, and communication tools.
Your team goes live with QA oversight and real-time feedback.
Monthly reviews, performance reports, continuous improvement.
We're not a call centre bolt-on. We're an embedded operations partner that becomes part of your business.
Every operator is trained on your vertical's tools, terminology, and customer expectations.
Round-the-clock coverage with seamless shift handovers and zero service gaps.
We integrate directly into your existing dispatch, CRM, and communication stack.
A single point of contact who knows your business inside out and drives continuous improvement.
Real-time dashboards and monthly performance reviews — full visibility into your operations.
99.1% SLA compliance, 3.2s average response, 98.7% customer satisfaction.
Regularly delivering value and going above & beyond builds long-term client partnerships.
"We tried Protocall in 2020 and saw improvements within a month. We now hire 5 operators and 2 dispatchers from them. Complaints have reduced by 63% and driver satisfaction has increased significantly."
"Protocall has provided 5 experienced operators for our taxi firm for 3+ years. Their team communicates well, handles issues effectively, and emphasizes quality assurance with performance reports."
"Their team understands the local accent and communicates well. They provide helpful performance reports and friendly, professional management. Dispatchers ensure jobs are sorted correctly for drivers and customers."
Share your goals with us and we'll map the right team structure, rollout plan, and service scope for your operation — in a 30-minute call, no obligation.