Operations talent,
built for ambitious teams
We're not a call centre. We're the embedded operations team for the next wave of growing businesses — the ones who refuse to choose between quality and unit economics.
A specialist outsourcing partner based in Islamabad, Pakistan
Protocall Outsource is a specialist B2B contact-centre partner for UK taxi and private-hire operations, headquartered at Plaza 15 & 16, Central Avenue, Phase 6 Bahria Town, Islamabad. Our teams work directly inside the tools your business already uses — iCabbi, AutoCab, Cordic, DataMaster, Info Cabs, and CabTreasure.
With 10+ years of operating experience, we currently support 15+ UK operators across Worcester, Rotherham, Sheffield, Peterborough, Boston, and beyond — with dedicated operators and dispatchers backed by 24/7 power and internet redundancy.
What we hold ourselves to
Reliability
15+ UK partners, including 3+ year relationships with City Taxis and Venture Taxis.
Vertical Expertise
Operators trained on iCabbi, AutoCab, Cordic, DataMaster, Info Cabs and Cab Treasure.
Transparency
Real-time dashboards, monthly QA scores, no surprises in your invoice.
Partnership
Not a vendor. An embedded extension of your operations team.
Quality
Performance reports every cycle. Coaching plans for every team member.
Innovation
New tools, smarter workflows, better reporting. Standing still isn't an option.
Want to work with us?
Whether you're a potential partner or want to join the team, we'd love to hear from you.