What we do

Outsourced operations,
built for your industry

Three flagship verticals. One unified operations platform. We embed industry-trained teams into your workflow so you scale revenue without scaling headcount.

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3Core Verticals
24/7Coverage
48hTime to Live
OPS CONSOLE · LIVE 3 services running Healthy DISPATCH Taxi Ops Bookings 428 Avg ETA 5.2m SLA 99.4% RESTAURANT Orders Orders 1.2k Pickup 8s Accuracy 99.8% SUPPORT Customer Tickets 96 Reply 12s CSAT 4.9★ UNIFIED One platform · One contract · One team
99.1%
SLA compliance across all live partners
3.2s
Average inbound response time
−70%
Operational cost savings vs in-house
50+
Active operational partners served
Service Pillars

Three flagship verticals. One operations platform.

Pick a single service or combine them into a fully managed operations layer for your business.

★ Flagship

Taxi Booking & Dispatch

Round-the-clock call handling, dispatch, driver coordination and passenger support — running natively inside Autocab, iCabbi, Cordic, Cab9 and more.

Explore Taxi Operations → ★ Flagship

Restaurant Operations

Phone orders, multi-platform delivery, complaints, reservations and menu sync — all under one roof.

Explore Restaurants →

Customer Support

Phone, email and live chat agents trained on your brand and tools.

Learn more →

Back Office & Staffing

Data entry, scheduling, reporting, compliance and managed remote teams.

Learn more →
Allied Services

Specialist outsourcing on demand

Need something we haven't listed? Lead generation, virtual receptionists, sales follow-up, multilingual support, healthcare scheduling — if it's process-driven and people-dependent, we can build a team for it.

Talk to us about a custom team →
Why Protocall

Built different from generic outsourcing

Most BPOs sell seats. We sell outcomes — see the difference.

Capability
Generic BPO
Protocall
Industry-trained agents
—
✔ Vertical-certified
Works inside your software
Limited
✔ Native — Autocab, iCabbi, Deliveroo, Salesforce…
Dedicated account manager
Tier-3 only
✔ Day one, every account
Time to live
6–12 weeks
✔ 48 hours to 2 weeks
Lock-in contracts
12–36 months
✔ 30-day rolling
Real-time performance dashboard
—
✔ Included
FAQ

Common questions, answered

Do you replace my in-house team or supplement it?
Either. Some partners offload entire operations to us. Others use us for overflow, after-hours, weekends, or rapid-scale moments. We design the model around your business — not the other way around.
How fast can a team go live?
For overflow voice support, as fast as 48 hours. For full dispatch or restaurant operations integration, typically 1–2 weeks including training, system setup, and a supervised go-live.
Which dispatch and POS systems do you support?
Autocab, iCabbi, Cordic, Cab9, iCabs, CabTreasure, DataMaster on the taxi side. Deliveroo, Uber Eats, Just Eat, Toast, Square, Lightspeed and most major POSs on the restaurant side. We can also work inside any custom or in-house tool.
How is pricing structured?
Transparent hourly & weekly rates, no setup fees.
· Operators — £4.00 / hour
· Dispatchers — £5.00 / hour
· Live chat support — £250 / week
· Social media management — £200–300 / week
Volume discounts available. Free 7-day trial on every service.
Where are your operators based?
Our delivery centres operate across multiple time zones to provide native 24/7 coverage. All operators are trained to neutral English and your brand voice. We never use offshore call centres for premium accounts.

Not sure which service fits?

30-minute consultation. Real recommendations. Zero pressure.

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