Built for fleets that
can't afford to drop a call
From 20-car single-base operators to 1,000+ vehicle multi-region fleets — we're the dispatch desk that doesn't sleep, slow down, or surge-charge for Friday nights.
Built for the demands of transportation
Peak-Hour Surges
Friday nights, bank holidays, event surges — we scale dispatch capacity in real time.
Driver Coordination
Job allocation, route guidance, shift handovers, and live issue escalation.
Account & Corporate Jobs
Hospital runs, school contracts, hotel concierge, executive bookings managed precisely.
Passenger Communications
ETAs, complaints, lost property and enquiries across phone, SMS, email and chat.
Sub-10s Response
8.2-second average means fewer abandoned calls and more converted bookings.
24/7 Coverage
Round-the-clock operations with seamless shift handovers — even at 3am.
Inside your dispatch software, day one
"Protocall has provided 5 experienced operators for our taxi firm for 3+ years. Their team communicates well, handles issues effectively, and emphasizes quality assurance with performance reports."
Ready to strengthen your fleet operations?
A 30-minute call. We'll size the team and quote within 24 hours.