Live results · updated monthly

The numbers we publish.
The proof we keep.

SLA, response time, cost savings — we measure what matters and publish what we measure. Below is what 15+ UK operators have achieved running their operations with Protocall.

Get Results Like These Browse Case Studies
  • Rotherham
  • Worcester
  • Boston
  • Sheffield
  • Stockton
  • Peterborough
99.1%
Cross-partner SLA
3.2s
Avg response time
70%
Cost savings
15+
Active partners
Featured case · Taxi & Private Hire

Venture Taxis cut complaints by 63% — without changing a single driver.

When peak-hour pressure was driving complaints and lost bookings, the operator handed control rooms to Protocall in 2020. A dedicated team of five operators and two dispatchers absorbed the load — with QA monitoring on every call from day one.

Within the first month, complaints dropped, drivers were calmer, and our weekend revenue stopped leaking. We haven’t looked back since.
AS Arslan Arshid Sabir Venture Taxis · Rotherham
Get a similar setup See taxi operations
Complaints reduced −63% vs pre-Protocall baseline
Operators & dispatchers 5+2 Dedicated, named team
Continuous since 2020 5+ years, zero churn
Avg pickup time −38% Peak-hour weekends
Partnerships & pilots

Three live UK operations. Three pilots in flight.

Named partners with verifiable results, plus active pilots in restaurants and logistics — metrics shown are from the live pilot window, regions only until partners are ready to be named.

Taxi & PH Rotherham · since 2020

Venture Taxis

−63% Complaints since launch

Peak-hour pressure was driving complaints and lost bookings. A dedicated team of 5 operators and 2 dispatchers absorbed the load — QA on every call from day one.

  • 5 operators + 2 dispatchers, dedicated
  • QA monitoring on every booking
  • 5+ years, zero churn, monthly review
Taxi & PH Worcester · on Autocab

City Taxis

3+ yrs Continuous partnership

A 3+ year partnership running on Autocab. Five experienced operators handle bookings and queries with quality assurance backed by performance reports the operator actually reads.

  • 5 experienced operators on the desk
  • Native Autocab fluency, no learning curve
  • Monthly performance reports, actioned
Taxi & PH Boston · since 2021

Acorn Taxis

2.4× Summer peak, same team

Hired in 2021 to handle changing call volume. A flexible team of three operators scales up and down with seasonal demand and adapts as the fleet grows — no contract renegotiation required.

  • 3 operators, flexed up to 2.4× peak
  • No contract renegotiation needed
  • Adapts as the fleet grows month to month
Restaurants · Pilot Midlands · 8 sites

Multi-site QSR group

−41% Missed calls, Fri–Sat peak

A fast-casual chain was leaking takeaway orders to voicemail during dinner peak. A 3-operator overflow desk now picks up missed calls within 8 seconds and enters orders straight into the POS.

  • 3-operator overflow desk on standby
  • 8-second pickup target during peak
  • Direct POS order entry, no relay
Restaurants · Pilot North London · 3 sites

Independent restaurant group

92% Reservation-to-seated rate

A family-run group of three sites was losing reservations to chatbot drop-offs. A bilingual reservations desk replaced the bot — every guest spoken to in their preferred language, no double-bookings.

  • Bilingual EN / PT reservations desk
  • OpenTable + Resy kept in sync, live
  • Zero double-bookings across 60 days
Logistics · Pilot North West · regional 3PL

Regional courier & 3PL

×3 Exception throughput, same client headcount

Urgent delivery exceptions were hitting end customers before the depot could triage. A 2-operator exception desk now resolves failed deliveries, address fixes, and SLA escalations within minutes — in the depot’s own tooling.

  • 2-operator exception desk, depot tooling
  • Under 4-minute first-response SLA
  • Same-day reschedule rate up 38%
The shift, side-by-side

What changed after Protocall came on

Averaged across the partners above. No cherry-picking, no fine-print asterisks.

MetricBeforeAfter ProtocallDelta
Customer complaints / 1k jobs 22 8 −63%
Avg call answer time 11.4s 3.2s −72%
SLA adherence 87.4% 99.1% +11.7 pts
In-house ops cost £14k / mo £4.2k / mo −70%
Time to scale a team up 4–6 weeks 7 days ~6× faster

“Their team understands the local accent and communicates well. They provide helpful performance reports and friendly, professional management. Dispatchers ensure jobs are sorted correctly for drivers and customers.”

TM
Tahir Mehmood
Skyline Taxis · Stockton on Tees
  • ✓ Free 7-day trial
  • ✓ Live in 2 weeks
  • ✓ Month-to-month, no lock-in

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