1. Who we are
Protocall ("we", "us", "our") provides outsourced operational teams to businesses in the UK and internationally. This site is operated by Protocall Ltd. You can reach us at hello@protocalloutsource.com.
2. Information we collect
- You give us: name, email, phone, company, and any details you submit through our contact or careers forms.
- Automatically: standard server logs (IP, user-agent, timestamps) and basic, privacy-respecting analytics on page views.
- Cookies: only essential cookies for site functionality. We do not use third-party advertising cookies.
3. How we use it
- To respond to your enquiry or job application.
- To send relevant follow-ups about a discussion you initiated.
- To improve the website and our services.
- To meet legal, accounting, and security obligations.
4. Lawful basis (UK GDPR)
We rely on legitimate interests for responding to enquiries and operating our business, contract for client services, and consent where required (e.g. marketing emails). You can withdraw consent at any time.
5. Sharing
We do not sell your data. We share it only with vetted processors that help us run the business (hosting, email delivery, payments) under written data-processing terms.
6. Retention
We keep enquiry data for up to 24 months after our last interaction. Job applications are kept for 12 months unless you ask us to delete them sooner. Contractual records are kept for the period required by UK law.
7. Your rights
You can request access, correction, deletion, restriction, portability, or object to processing. Email hello@protocalloutsource.com. You can also complain to the UK ICO at ico.org.uk.
8. Security
We use industry-standard technical and organisational measures including TLS in transit, access controls, audit logging, and least-privilege admin access.
9. Changes
We will update this page when our practices change and revise the "last updated" date above.