Allied vertical
Last-mile excellence,
Last-mile excellence,
before the complaint
Tracking enquiries, route exceptions, recipient comms and returns — handled by trained operators who turn delivery friction into 5-star reviews.
Capabilities
End-to-end logistics support
Tracking Support
Proactive updates that defuse "where is my parcel?" enquiries before they're sent.
Route Exceptions
Failed deliveries, re-routes and priority changes managed live with your TMS.
Recipient Comms
Branded delivery windows, safe-place instructions and re-delivery scheduling.
Returns Processing
Return authorisations, collection scheduling and status updates — friction-free.
Driver Comms
Direct channel for live updates, issue resolution and operational instructions.
Real-Time Status
Parcel and delivery status synced across systems, customers and fleet.
−37%
WISMO call volume
+22%
First-time delivery rate
−6.4h
Avg complaint resolution
99.4%
Recipient satisfaction
Ready to optimise last-mile?
A 30-minute call. We'll model the savings on your current call volume.