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5+

Years of Experience

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15+

Happy Clients

50+

Team Members

Testimonials

What Our Clients Are Saying

ProtoCall was hired by Acorn Taxis in 2021, and they have provided us with outstanding service. We currently have a team of three operators from ProtoCall. They have been very flexible in meeting our changing needs and has shown a willingness to work with us to find the best solutions

Client

Their team understands the local accent and communicates well. They provide helpful performance reports and friendly, professional management. Dispatchers ensure jobs are sorted correctly for drivers and customers. Overall, our experience with ProtoCall has been amazing

Client

ProtoCall Outsource has provided 5 experienced operators for our taxi firm for 3+ years. Their team communicates well, handles issues effectively, and emphasizes quality assurance with performance reports. Our experience has been exceptional, and we plan to continue working with them.

Client

We faced issues during peak hours with our previous team. We tried ProtoCall in 2020 and saw improvements within a month, So We now hire 5 operators and 2 dispatchers from them. The complaints have been reduced by 63% and the driver satisfaction rate has also increased significantly

Client

Always Good &

Our Popular Blogs

How Using Answering Services Makes Customer Service Better

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How Using Answering Services Makes Customer Service Better During a Labor Shortage The COVID-19 pandemic posed significant challenges for businesses globally, leading to extended wait times, delivery delays, and staffing issues practically overnight. Even after three years, the repercussions continue, with a persistent labor shortage affecting many companies’ ability to...

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The Impact of Missed Calls as Missed Business

admin

How Using Answering Services Makes Customer Service Better During a Labor Shortage The COVID-19 pandemic posed significant challenges for businesses globally, leading to extended wait times, delivery delays, and staffing issues practically overnight. Even after three years, the repercussions continue, with a persistent labor shortage affecting many companies’ ability to...

Learn More

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