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Our main features

We Tailor our services to address all of our client’s needs. From providing specialized agent training to staying in tune with industry trends, we’ve got you covered from every angle.

Contact Center

Transform customer engagement with our Inbound Contact Center Services. Whether handling inquiries, providing support, or managing bookings, our expert team ensures a seamless and positive experience for every inbound interaction. Elevate your customer service with our tailored solutions, where excellence is not just a goal, but a commitment.

Specialized Technical Support

Experience unparalleled technical support with our specialty in Advanced Technical Support services. Our dedicated team of experts goes beyond standard assistance, providing specialized solutions for intricate technical queries. Elevate your customer service with a focus on seamless, knowledgeable, and efficient technical support, ensuring your clients receive the expertise they deserve

Are you a taxi business owner on the lookout for staff at an economical rate?

Explore our Taxi Service

Why do you need an Inbound Contact Center?

• Enhanced Customer Experience: An inbound contact center ensures that every customer interaction is handled promptly, professionally, and with a personalized touch, contributing to an overall positive customer experience.
• Efficient Query Resolution: Brands benefit from an inbound contact center's ability to efficiently manage and resolve customer queries, concerns, and inquiries. This streamlines communication and fosters customer satisfaction.
• Brand Loyalty and Retention: By providing excellent inbound customer support, brands can build trust, enhance loyalty, and retain customers over the long term. A well-managed contact center becomes a crucial element in cultivating lasting relationships with clients.

Why Choose ProtoCall?

At ProtoCall, our expert agents specialize in customer query and complaint handling, saving you costs and training time. Enjoy a free seven-day trial of our inbound calling services to experience efficient customer support. Our trained professionals extend expertise to specialized areas. Trust us, your brand's reputation, customer loyalty, and satisfaction are our priorities.

5+

Years of Experience

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15+

Happy Clients

50+

Team Members

We Are Specialized In

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Testimonials

What Our Clients Are Saying

ProtoCall was hired by Acorn Taxis in 2021, and they have provided us with outstanding service. We currently have a team of three operators from ProtoCall. They have been very flexible in meeting our changing needs and has shown a willingness to work with us to find the best solutions

Client

Their team understands the local accent and communicates well. They provide helpful performance reports and friendly, professional management. Dispatchers ensure jobs are sorted correctly for drivers and customers. Overall, our experience with ProtoCall has been amazing

Client

ProtoCall Outsource has provided 5 experienced operators for our taxi firm for 3+ years. Their team communicates well, handles issues effectively, and emphasizes quality assurance with performance reports. Our experience has been exceptional, and we plan to continue working with them.

Client

We faced issues during peak hours with our previous team. We tried ProtoCall in 2020 and saw improvements within a month, So We now hire 5 operators and 2 dispatchers from them. The complaints have been reduced by 63% and the driver satisfaction rate has also increased significantly

Client

Always Good &

Our Popular Blogs

How Using Answering Services Makes Customer Service Better

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How Using Answering Services Makes Customer Service Better During a Labor Shortage The COVID-19 pandemic posed significant challenges for businesses globally, leading to extended wait times, delivery delays, and staffing issues practically overnight. Even after three years, the repercussions continue, with a persistent labor shortage affecting many companies’ ability to...

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The Impact of Missed Calls as Missed Business

admin

How Using Answering Services Makes Customer Service Better During a Labor Shortage The COVID-19 pandemic posed significant challenges for businesses globally, leading to extended wait times, delivery delays, and staffing issues practically overnight. Even after three years, the repercussions continue, with a persistent labor shortage affecting many companies’ ability to...

Learn More

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